VulnQuill

Refund & Cancellation Policy

VulnQuill's paid plans are one-time, fixed-period purchases (30 days or 1 year) processed via Razorpay. There is no auto-renewal, so there is never a surprise charge to reverse — but if something goes wrong, here is exactly how refunds work.

1. 7-day money-back guarantee (first purchase)

If this is your organization's first paid purchase and VulnQuill isn't working out, email us within 7 days of payment and we will refund the full amount — no questions asked. The workspace simply returns to the free tier.

2. Renewals & later purchases

Renewal purchases are refundable within 7 days of payment if the period hasn't been substantially used (we look at activity in the workspace). Beyond 7 days, payments for the current period are non-refundable, but you keep full access until the period ends.

3. Duplicate or failed payments

Duplicate charges and payments captured for a plan that was never activated are refunded in full, automatically where we detect them — or email us and we'll fix it within 2 business days.

4. Cancellation

There is nothing to cancel — plans do not auto-renew. To downgrade immediately, use Billing → Downgrade to Free in the app (this does not by itself trigger a refund), or simply let the period lapse.

5. How refunds are paid

Refunds are issued to the original payment method via Razorpay, typically within 5–7 business days of approval.

6. How to request one

Email mail@anir0y.in from your account's email with the payment reference (visible in your Razorpay receipt). We respond within 2 business days.